A consumer problem? Start with Sweden’s national guidance
Unsure what to do about a purchase or service dispute? Get free guidance on where to turn next. Konsumentverket answers general questions about buying goods and services and points you to the right body. It does not act as your representative.
Unsure what to do about a purchase or service dispute? Get free guidance on where to turn next.
Who this may help
Konsumentverket answers general questions about buying goods and services and points you to the right body. It does not act as your representative.
What to do
- Gather your receipt, messages and a short timeline. For case-specific help, check whether your municipality offers a consumer adviser.
- Ask which body handles your type of dispute. The national service gives general guidance; it does not handle the case for you.
Important limits
The national service will not contact the company for you, negotiate your case or review your documents.