Business rejected your complaint? ARN can review the dispute for SEK 150
ARN reviews many disputes between consumers and businesses. You must first raise the issue with the business and give it a reasonable opportunity to respond.
In Sweden, many consumer disputes can be taken to ARN after you have first complained to the business.
ARN reviews many disputes between consumers and businesses. You must first raise the issue with the business and give it a reasonable opportunity to respond.
What matters
- The ARN filing fee is SEK 150 and is non-refundable.
- You must first complain to the company.
- ARN normally expects the company to have had a reasonable response period, often around four weeks.
- Time limits and minimum claim values depend on the category.
What to do
- Save receipts, contracts, correspondence and your demand.
- Complain to the company first.
- Check ARN’s deadline and value threshold for your category.
- Submit the case and pay SEK 150.
Important limitation
ARN decisions are recommendations, not court judgments.
Official source
Information checked: 13 October 2026.